For acute problems with the streaming infrastructure, the operations team is available around the clock via the hotline at 0680 2915024. Alternatively, you can contact us at info@netsportv.com – however, for urgent tickets we recommend calling directly, as this allows us to intervene more quickly.

For standard email inquiries, we respond within four business hours. For critical incidents affecting ongoing broadcasts, the response time is a maximum of 30 minutes – around the clock, including weekends.

The availability of the core infrastructure is contractually set at 99.9% on a monthly average. For live events, we offer an extended guarantee with assured bandwidth and prioritization of data traffic. Please refer to your individual service agreement for details.

Yes, for extensive installations and continuous operation, we provide a dedicated ticket portal. There, you can view the status of your request, attach files, and communicate directly with the responsible engineers. You will receive access after the contract is signed.

The most important topics regarding setup, monitoring, and troubleshooting are summarized in the FAQ section. There, you will find step-by-step guides and instructions for self-configuration – this often saves time and resolves the most common concerns directly.

After initial contact, we plan a technical onboarding. During this process, your requirements for the transmission chain are recorded, the server configuration is coordinated, and a test window for live operation is defined. The handover date is confirmed in writing.